About Us
Us
What we do
Estrela Telecom stands out as an Internet & Managed Service Provider (MSP) with more than 15 years of experience in the technology and telecommunications sector. We have an extensive network of hundreds of kilometers of fiber optics that supports our high-performance, secure and reliable connectivity and internet services, backed by guaranteed SLAs.
Specialized in advanced technological solutions, our broad portfolio covers IT Infrastructure, Software and Cybersecurity, offered under an “as a Service” modality that reflects our mission of being strategic partners that generate value propositions. With a highly trained team, we interpret technology as the means to innovate and progress, guided by values of trust, integrity and passion towards a robust digital future.
Services
Extensive list of
services.
Value
Broad value
proposition.
Purpose
Our Approach and Goals
“We implement comprehensive technological solutions to enhance transversal transformation in organizations, promoting innovation and sustainability at every step.”
Estrela Telecom is positioned as a leading Internet service provider and Managed Service Provider (MSP) with more than 15 years of excellence in the field of technology and telecommunications. Our specialization in advanced technological solutions is reflected in a comprehensive portfolio that covers IT Infrastructure, Software and Cybersecurity under the “as a Service” modality. We consider ourselves not only service providers, but also strategic partners committed to generating significant value propositions for our clients.
We have a highly trained team that interprets technology as the means to innovate and progress. Our vision is underpinned by core values of trust, integrity and passion towards a strong digital future. To support our high-performance, secure and reliable Internet and connectivity services, we have an extensive network of hundreds of kilometers of fiber optics. This robust infrastructure translates into commitments backed by guaranteed SLAs, ensuring our clients a high-quality and reliable service experience.
At Estrela Telecom, we are committed to leading the digital transformation of our clients, providing them with innovative technological solutions adapted to their specific needs. We are constantly evolving, guided by excellence and commitment to customer satisfaction, and we are proud to be pioneers in driving a connected and technologically advanced future.
Connect
We create networks, infrastructure and solutions for all the connection and access needs of your company.
Optimize
We make existing infrastructure more efficient, in line with new technologies that allow better connections.
Accelerate
We guarantee high internet speeds and bandwidth with our Managed Dedicated Internet Access service.
Value
Proposition
We are the company with the greatest value proposition on the market. Among the advantages and guarantees that we offer to our clients are:
Operational Efficiency
Operational efficiency is a fundamental pillar for the success of our company. We implement rigorous processes and advanced technologies to optimize network management, service provision and agile problem resolution. By automating routine tasks, we maximize resource utilization and reduce downtime, ensuring a seamless experience for our customers. In addition, we maintain constant surveillance of emerging technological trends to proactively adapt, ensuring that our operations are always aligned with the highest standards of efficiency and performance in the Internet services and telecommunications management industry.
Access to Experts
Our team of experts constitutes the heart of our company, providing an unparalleled level of knowledge and skills in the technological field. Committed to excellence, our professionals have a deep understanding of the latest trends in networks, cybersecurity and service management. His experience ranges from the design and implementation of advanced infrastructure to the proactive resolution of operational challenges. With ongoing certifications and training, our team remains at the forefront of technological evolution, ensuring our clients benefit from innovative, high-performance solutions backed by expert knowledge. Focused on providing exceptional quality services, our team of experts is the backbone that drives operational success and customer satisfaction.
Updates and Constant Maintenance
Commitment to excellence in maintenance and upgrades are some of our key priorities. Our proactive approach is based on a comprehensive strategy that encompasses constant monitoring, early identification of potential issues, and timely application of updates. Through a specialized team, we carry out meticulously scheduled maintenance to ensure the stability and optimal performance of the networks and managed services. Implementing the latest software and security updates is an ongoing practice, supported by extensive assessments that ensure compatibility and risk minimization. This meticulous approach not only strengthens infrastructure security but also ensures that our customers always enjoy services that incorporate the latest innovations and technological improvements available on the market.
24/7 Technical Support
Our commitment to excellence in technical support defines the essence of our vision. We are proud to offer a highly specialized and accessible 24/7 technical support service. Our team of trained professionals not only responds quickly and efficiently to issues that may arise, but also proactively anticipates potential challenges to avoid disruptions to services. We use advanced diagnostic tools and troubleshooting techniques to ensure a smooth experience for our customers. Additionally, our customer-centric approach is reflected in clear communication and personalized guidance, ensuring that every interaction with our technical support is a positive and satisfying experience for our customers. We are committed to providing fast and effective solutions, supporting operational continuity and peace of mind for those who trust our services.
Scalability
Our infrastructure is meticulously designed to be highly scalable, allowing us to expand capacity and resources efficiently and without significant interruptions to services. From initial implementation to ongoing management, we prioritize flexibility and scalability to ensure our customers can scale their operations seamlessly. Whether it is an increase in bandwidth demand, the expansion of network infrastructure or the adoption of new services, we strive to deliver scalable solutions that give our customers confidence that their operations can evolve from fluid and effective manner over time.